Terms and Conditions

TCR Dubai

TCR Dubai is officially owned and operated by TCR Dubai Rent A Car LLC.

Online Payment Policy

All online payments must be made using the payer’s personal credit or debit card. Failure to use a personal card may result in the service not being provided.

Privacy Policy

Our company aims to offer a seamless, fully digital booking process. We collect and store information such as name, email address, and mobile number to ensure accurate delivery of services. For car rentals, customers must provide their documents for registration with the RTA and provider’s portal. While we accept online payments via credit/debit cards, TCR Dubai does not store payment data. Payments are processed directly by the payment gateway and corresponding bank.

Invoicing and Payment Terms

• Rental periods are based on a 24-hour day. For example, a one-day rental starting at 9 am must be returned by 9 am the following day. Late returns will incur an extra day’s charge.
• Invoices are issued on the day of car pickup, and payment is required in advance for the rental term.
• If a customer wishes to extend their rental, they must notify us 12 hours before the current rental period ends. Otherwise, the extension will be charged at the regular daily rate.
• Payment for extensions must be made in advance to be valid.

Cancellation

• Bookings cannot be cancelled after payment has been processed.
• No refunds are issued once the car has been reserved.

Drivers and License Requirements

• All drivers must be over 18 years old.
• Drivers must present a valid international or national (local) license. Some local licenses may not be accepted; our team will verify your license before renting the car.
• Drivers must not be under the influence of alcohol or drugs. Insurance claims will be denied if driving under the influence, and the driver is responsible for all damage repairs.
• It is the driver’s responsibility to ensure compliance with UAE driving laws.

Delivery

• Delivery outside Dubai is subject to a fee based on the delivery location.
• The driver must present original valid documents when receiving the car.
• The driver may take a video or photo of the car’s condition before signing the contract.
• A deposit is required upon delivery, held for potential fines or minor damages. The deposit amount varies by car.

Restrictions

• Smoking in the vehicle is prohibited. Violators may be charged up to AED 500.
• The car must be returned in the same condition as received. Dirty vehicles or those with food stains will incur a cleaning charge.
• Off-roading, racing, or drifting is prohibited. Violations will incur a charge of AED 100,000 plus repair costs.
• Speeding over 160 km/h will incur a charge of AED 2,000 on the second offense. On the third offense, the car will be shut down, and no rental fees will be refunded.
• Pets may be allowed, but cleaning and damage fees apply.
• Returning the car with a very dirty interior will incur a charge of AED 500.

Mileage Usage

• Rental offers include a maximum mileage stated in your contract, typically between 200 and 300 km per day, depending on the car. Additional mileage will be charged at AED 5-25 per km, depending on the car.

Salik (Toll Charge) and Traffic Fines

• Salik charges include the toll amount (typically AED 4) plus a AED 1 service fee, and VAT on the service fee.
• Traffic fines include the actual fine plus an AED 50 service fee, and VAT on the service fee. Notification will be provided once we receive information from authorities.
• If the fine results in the car being impounded, an additional fee of AED 100 – 6,000 will apply.
• Payment of these amounts is required immediately upon notification.

General Terms

• If the customer is at fault in an accident, they will pay an amount (listed in the contract) for car repairs at the agency workshop, plus rental charges for repair days.
• If Collision Damage Waiver (CDW) insurance is purchased and the customer is at fault, they will pay rental charges for repair days.
• In the event of an accident, whether at fault or not, the contract will be canceled with no refunds or car replacement. The customer must report the accident to the police immediately.
• Driving over 160 km/h more than three times will incur a charge of AED 2,000 on the fourth attempt. On the fifth attempt, the contract will be terminated, and the car shut down, with no rental fees refunded.
• Driving in deserts, racing, or drifting is prohibited. Violations will result in a charge of AED 100,000 plus repair costs.
• Reckless driving and drifting (especially donuts) are prohibited. Violations will result in a charge of AED 100,000 plus repair costs.
• Tire damage is not covered by basic insurance or CDW. The customer is responsible for tire replacement or repair costs.
• Returning the car early will not result in a refund.
• Returning the car with scratches will incur a minimum charge of AED 2,000 per scratch.
• A 3% charge applies to fines paid online by TCR Dubai, plus a AED 70 fine surcharge.
• A minimum charge of AED 1,000 applies to fines that cannot be paid online, plus AED 1,000 for each fine with impounding.
• An additional AED 1 surcharge applies to each Salik charge, and a 3% fee for credit card payments.
• If multiple TCR Dubai cars are involved in an accident, the contract will be terminated immediately, with no refunds, and CDW insurance will not apply. Each customer will be charged AED 100,000 plus repair costs.
• Sticking marketing materials, phone numbers, or logos on the car is prohibited. Violations will incur a charge of AED 50,000.
• Customers must return the car with a full fuel tank. Failure to do so will result in a charge of AED 50 plus the cost of fuel.
• Monthly rentals must be returned with 1/4 of the fuel tank full. Failure to do so will result in a charge of AED 200 plus the cost of fuel.

Return Policy

• Cars rented in Dubai must be returned within 24 hours of the due date, or the contract will be terminated without refunds.